Frequently asked questions about DiDb membership

If you are already a contracted Partner and have access to the DiDb system, you can start the registration or membership renewal request of your drivers on the didbapp.com interface.

If you do not yet have access to the DiDb system, you can find information about the cooperation here: https://carrier.didb.eu/en/cooperation, in case of further questions, contact our colleagues via our contact details https://carrier.didb.eu/en/contact/: https://carrier.didb.eu/en/contact

In case you do not have a contract for e-services and do not wish to take advantage of this option, drivers can submit their registration or membership renewal request in person at our Hungarian or Slovak DiDb office.

Our DiDb registration offices: https://carrier.didb.eu/en/contact

There are currently 4 types of registration services available:

  • physical card registration at a DiDb office – in this case, a Sectran registration administrator records the data from the driver in person, and a physical DiDb card is issued after the service is completed
  • e-card registration requested at the DiDb office - in this case, the data is also uploaded by a Sectran registration administrator directly into the system based on the data and information received from the driver, but at the end of the process, the online DiDb e-card can be activated by logging into the Sectran application
  • Physical card registration performed by the carrier - in this service, the carrier uploads the driver's data to the DiDb system. No physical card is issued at the end of the process, but it can be picked up free of charge at the hungarian or slovakian DiDb office after the service.
  • E-card registration performed by the carrier again, the driver's data is uploaded by the carrier, and the e-card can be activated by logging into the Sectran application after the service.

 

The steps of each registration process can be found here:

https://carrier.didb.eu/en/driverregistration/

For successful registration and membership management you need

  • identity card and/or passport
  • driving licence

The validity period of the documents presented must not have expired, and one of them must be valid for at least 31 days.

  • A Certificate of Good Conduct not older than 3 months (can be requested for hungarian drivers at the hungarian DiDb registration office)
  • a portrait photo is uploaded during the service. This can either be taken by a Sectran registration administrator at the registration office, or by the carrier's operator at the carrier's site, or sent as a selfie to the carrier's operator.
  • smartphone in case of e-card services

If the data processing takes place in a DiDb registration office and the chosen service is a physical card service, the DiDb card will be issued on the spot.

After the physical card registration by the carrier, the DiDb card can be picked up free of charge at a the hungarian or slovakian DiDb office. ( the carrier can not issue a card)

In the case of DiDb office registration with e-card, the e-card can be activated by logging into the Sectran application (in this case no physical/plastic card is issued).

For e-card registration by a carrier, the e-card must be activated using the Sectran application in the same way as for DiDb office e-card registration.

When renewing a membership with a physical card, neither another DiDb number nor a DiDb card will be issued, only the data will be updated in the database.

In the same way, renewing membership with an e-card, the e-card must be activated using the Sectran app.

The background check of the uploaded documents and data, as well as the assessment of the application, are carried out at the head office of SECTRAN Kft. Complete applications submitted on weekdays between 8:00 a.m. and 5:30 p.m. will be processed within a maximum of 2 hours. 

The driver will be notified of the decision by SMS to the phone number provided during the service.

The DiDb card is only suitable for loading if the application has been approved by our central office,however, we will send an SMS notification even if the application is rejected on the basis of the documents and data submitted. In this case, there is no possibility for loading the cargo within the DiDb system.

A Certificate of Good Conduct is not a prerequisite for using the registration or membership renewal service, it can be uploaded later. However, we can only assess a membership renewal service if a Certificate of Good Conduct is available.

The application process differs from country to country, but in many cases the Certificate can be applied for online. We can only accept a Certificate of Good Conduct issued by the country of the driver's nationality. In the case of dual citizenship, proof of the existence of the secondary citizenship is required (e.g.: a personal document in which the citizenship is indicated), so that we can also accept the certificate issued by the country of the secondary citizenship.
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Prices for registration and for membership renewal can be found here:

https://carrier.didb.eu/en/prices/

The payable fee is calculated at the MNB Euro exchange rate on the day of invoicing and the invoice will be settled in HUF. (it is also possible to pay in euro)

The physical DiDb card must be protected from light, heat, mechanical damage and other external influences! SECTRAN Ltd. shall not be liable for any damage resulting from the loss or misuse of the card and shall charge a replacement fee.

DiDb membership must be renewed every 2 years. The deadline for membership renewal is calculated on the basis of the last 6 digits of the DiDb card, which indicate the date of registration (yyyy/mm), after which membership renewal must be arranged no later than 2 years later.

In case of having a DiDb e-card, the exact expiry date of the membership can be seen in the Sectran app.

In the case of that the driver fails or refuses the compulsory renewal of the membership, his/her membership in the DiDb system will become "Invalid" and he/she will no longer be able to use the DiDb card for identification and loading purposes. Upon successful completion of the membership renewal requirements, the driver will receive an approved, valid DiDb membership. Upon renewal, the driver will not receive a new DiDb number or a new card, the actual can continue to be used for both identification and loading.

In the case of a renewal of a membership with a physical card, if the card is missing, a replacement card will be issued at a cost, so it is always worth using the card for services, even if the membership is no longer valid.

It is important that the service can be used without the Certificate of Good Conduct, but membership can only be assessed if the Certificate issued no more than 96 days ago has also been presented.

The DiDb card is checked at the customer's site, typically before loading.

The physical card must be put on the DiDb card reader and the 4-digit PIN code -provided during the registration -must be entered. Then the driver’s data sheet becomes visible to the operator, on which personal data can be checked, as well as the status recorded in the DiDb system.

For identification with E-card a nine-digit DiDb PassCode generated in a mobile application will be required, after which the driver data sheet will be available.

 The DiDb status is the most important information about membership, a

status explanations can be found here:

https://carrier.didb.eu/en/membership-management/

When registering and/or renewing a membership with a physical card, the driver acknowledges and accepts the provisions of the DiDb system user manual and the DiDb system data management manual. By signing the Membership Declaration or Membership Continuance Declaration and the Information on Data Control, he/she accepts and is bound by the contents and provisions of all the documents listed above. The listed documents can also be downloaded and read at: https://carrier.didb.eu/en/documents

After registering/renewing an e-card membership, the driver will be informed of and accept in the Sectran application the document called Terms of contract for drivers on establishing and maintaining membership in the DiDb database, as well as the related rules. The documents listed can also be downloaded and read at: https://carrier.didb.eu/en/documents

An incident is any event related to a transport task that assumes the violation of the safe transport regulations and/or non-compliance with the instructions for the work task by the driver, as well as any intentional or negligent behaviour of the driver that causes or is intended to cause material damage to the parties involved in the carriage of goods. A basic requirement for the driver in the DiDb database is to accept the Incident Management Rules of DiDb system, which can be downloaded from: https://carrier.didb.eu/en/documents